Shipping & Returns Policy – Back2Normal Clinic
We aim to provide a simple and reliable shopping experience for all customers purchasing products from Back2Normal Clinic.
Shipping Information
Orders are usually processed within 1–3 working days. Delivery times may vary depending on your location and courier service availability.
Shipping costs will be calculated during checkout where applicable.
Please ensure all delivery information is entered correctly when placing your order. Back2Normal Clinic cannot be held responsible for delays or losses caused by incorrect shipping details.
Crystal Products
As all crystals are natural and genuine products, each item is unique. Variations in colour, shape, texture, and size are completely normal and part of their natural beauty.
Returns
If you are unhappy with your order, please contact us within 14 days of receiving your item.
Products must be returned unused, in their original condition, and securely packaged before a refund or exchange can be processed.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return unless faulty or damaged.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible with photographs of the issue so we can resolve it quickly.
Contact
For any shipping or returns enquiries, please contact Back2Normal Clinic directly through our website contact page.